Who are MKIS? Founded in 2002, Marketing Information Systems Ltd - also known as MKIS® - are specialists in the On-Demand CRM software industry; specifically B2B Marketing and Sales Solutions that support Direct and Indirect Marketing and Sales Operations, to enable maximum ROI.
How do I get a demo of MKIS LOGIC™ There are a variety of different ways to view a demo of MKIS LOGIC: a fully featured 14 day demo for you to explore the system yourself; a live online demo with one of our sales advisors; or simply contact us to arrange a face-to-face meeting. Please contact MKIS for more information: info@mkis.co.uk
How do I access MKIS LOGIC™? MKIS LOGIC is accessed over the internet via standard web browsers.
What are the System Requirements? You just need to be able to access the internet via a PC, MAC, Lap-Top, or even some PDAs/mobile phones.
Can I IMPORT my existing data into MKIS LOGIC™? A step-by-step process guides you through importing all types of contact data and any additional feilds, information, notes, etc, quickly, accurately and safely. Special Import Templates can be set-up to create automated routine, with data in a Microsoft Excel© or CSV (comma separated value) file format.
Is there TRAINING available if I need it? Yes - and as the system is very intuitive to use, it makes any training quick and easy and can be done via train-the-trainer or in small groups. Training can be onsite - or via online live tutorials and can be customised to company and individual needs. Please contact MKIS for more information.
Can I add custom LABELS and FIELDS in MKIS LOGIC™? Yes, you can quickly add and customise fields and labels - such as tabs, text-boxes, drop down pick-lists, check-boxes, etc. Changes are automatically updated on appropriate reports and dashboards.
How do I get SUPPORT? Based on Standard or Bespoke Service Level Agreements (SLA) Technical support is provided Monday - Friday, 9am - 5pm GMT. For training information, please see section above on TRAINING. To contact support, email: support@mkis.co.uk
What involvement is needed from my IT department? None, unles they want too - there is no additional hardware, software, or network equipment to purchase. The application is accessed through a standard Web browser - so your IT department can be rid of the traditional CRM burden.
Where is MKIS LOGIC™ HOSTED? Since 2004, our solutions have been hosted at a leading dedicated UK data center, with premium connectivity, security and support solutions. For further information - please contact - site visits arranged by appointment.
The idea of my DATA being OFF-SITE CONCERNS me? We understand. Since forming in 2002 - MKIS LOGIC has provided a 100% record of complete data security. The system was built to offer a secure alternative to companies trying to manage this type of data on servers or PCs in one or multiple offices, or on Sales peoples laptops – and combat the typical problems and risks that comes with this type of sales and marketing data.
Every aspect has been carefully constructed and set-up for maximum protection, including every user access set to the correct role, with your Administrators controlling who can do what. Features include preventing the export of data, and recording what was accessed or exported.
Are there ACCESS RIGHTS and HIERARCHIES?
Yes, MKIS LOGIC has a leading and highly comprehensive method of setting and monitoring user access and feature rights - which automatically works in combination with every aspect across the entire system - and can be administered on-the-fly.
Access to the system can only be gained via a valid authorised username and password, which must be supplied every time to login to the system. Cross-functional and multi-level hierarchies create tailored access to data, screens and functions.
Is DATA ENCRYPTED for SECURITY? Yes, to ensure data security, 128bit SSL communication is supported between the client and server. This encrypts all communications between the client and server, so that data cannot be intercepted during transmission. The padlock icon that appears in the bottom right corner of the browser window screen signifies that the connection is secure. The system also has a range of System Administration features that can be used provide complete visibility and control of what users can see and do, e.g. exporting data.
How long does it take to IMPLEMENT MKIS LOGIC™? MKIS LOGIC is instantly available and can be up and running within hours. Typical set-up time to be fully operational is between 3 - 10 days.
Do you provide an SLA (Service Level Agreement)? Yes, for the full Enterprise Edition of MKIS LOGIC, an SLA is available, which gives guarantees of uptime, support response times, etc.
Can I get a BACK-UP of my MKIS LOGIC™ data? Yes, a data management service can be provided and a backup of your data can be provided via our FTP site in Microsoft Excel© or SQL format.
Do you offer a PARTNER or REFERRAL program? Yes, MKIS have a variety of partner programs. To learn more about partnering with MKIS, please email: info@mkis.co.uk or visit the Partners section on this website.
For more information or to send comments and enquires: info@mkis.co.uk